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TERMS and Conditions

General terms and conditions for the food & beverage industry as put together by the “Stichting Centraal orgaan voor de Voedings- en Genotmiddelenbranche” (COVEG). These general terms, which are applicable in addition to or in deviation of the general terms and conditions of the AV COVEG.


www.primus.direct:PRIMUS.DIRECT operated by Primus Wafer Paper
Us, we or our:PRIMUS.DIRECT
Primus Wafer Paper:The private company Primus Wafer Paper B.V. based in Oostzaan
You:Companies with a tax ID number in the Netherlands, Belgium or Luxembourg


The AV COVEG and these Terms and Conditions are applicable on the between you and PRIMUS.DIRECT to be established agreement. In case of deviation or conflict between terms of the AV COVEG and these terms then these terms will prevail above the terms of the AV COVEG. Your access to and use of PRIMUS.DIRECT is conditioned on your acceptance of and compliance with de AV COVEG and these Terms. De AV COVEG and these Terms apply to all visitors, users and others who access or use PRIMUS.DIRECT.

By accessing or using PRIMUS.DIRECT you agree to be bound by the AV COVEG and these Terms. If you disagree with any part of the terms then you may not access PRIMUS.DIRECT.


Solely companies, that have a valid tax identification number and which are based in the Netherlands, Belgium or Luxembourg can place an order with PRIMUS.DIRECT.

If you wish to purchase any product made available through PRIMUS.DIRECT you will be asked to supply certain information relevant to your purchase including your billing address, and your shipping information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

PRIMUS.DIRECT has the right to forward your order towards Primus Wafer Paper B.V. In case of such a situation, PRIMUS.DIRECT does not have the obligation to fulfill the requested supply agreement.


Primus prices are in Euro; ex-works Primus factory in Oostzaan, The Netherlands. Via PRIMUS.DIRECT we solely supply in Belgium, the Netherlands and Luxembourg. Hence, taxes, tariffs or additional fees do not apply. PRIMUS.DIRECT requires all orders to be prepaid by wire transfer via IDEAL or MrCash.

When processing a wire transfer payment with your bank, please quote the order number from our order confirmation e-mail, and wire your payment to the following address:

IBAN (International Bank Account Number): NL58 ABNA 0247 2795 79
Beneficiary: Primus Wafer Paper B.V., Oostzaan, the Netherlands

Primus Wafer Paper will ship your goods once the transferred funds have cleared our bank account and will provide carrier-specific tracking information by e-mail.

Order cancellation and return

It is not possible to cancel an order.

When PRIMUS.DIRECT ships your order, we will e-mail you a tracking number that you can use to track your package. Depending on when the delivery company picks up your package at PRIMUS.DIRECT, this tracking number may not be entered into their system until the next business day.

It is not possible to return goods to PRIMUS.DIRECT and/or Primus Wafer Paper, unless PRIMUS.DIRECT and/or Primus Wafer Paper provides you therefore explicit permission to do so.


If you purchased the product directly from PRIMUS.DIRECT, we require you to inspect the product. Visible deficiencies have to be reported to PRIMUS.DIRECT within 3 days of goods receipt via email.

In deviation of the AV Coveg invisible deficiencies have to be reported within 30 days after goods receipt, per email to PRIMUS.DIRECT.

Failure to notify PRIMUS.DIRECT within 3 days for visible deficiencies or 30 days for invisible deficiencies will constitute acceptance of the product for all purposes.

When PRIMUS.DIRECT provides permission for return shipments you are responsible for returning the product to PRIMUS.DIRECT at your risk and expense. You shall return the product to PRIMUS.DIRECT in the original packaging. PRIMUS.DIRECT will not be responsible for damaged parts.

Legal claims against PRIMUS.DIRECT expire after 1 year after receipt of the protest by PRIMUS.DIRECT.

If PRIMUS.DIRECT determines that failure of the product was not a result of a defect in materials or workmanship, PRIMUS.DIRECT reserves the right to charge you for parts and labor or charge you a 20% restocking fee. PRIMUS.DIRECT will advise you prior to assessing these charges. Any product returned to PRIMUS.DIRECT shall become the property of PRIMUS.DIRECT.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products on PRIMUS.DIRECT. The products or services available on PRIMUS.DIRECT may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on PRIMUS.DIRECT and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on PRIMUS.DIRECT.

You are responsible for safeguarding the password that you use to access PRIMUS.DIRECT and for any activities or actions under your password, whether your password is with PRIMUS.DIRECT or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

PRIMUS.DIRECT and its original content, features and functionality are and will remain the exclusive property of PRIMUS.DIRECT and its licensors. PRIMUS.DIRECT is protected by copyright, trademark, and other laws of the Netherlands and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PRIMUS.DIRECT.

Links to Other Web Sites

PRIMUS.DIRECT may contain links to third-party web sites or services that are not owned or controlled by PRIMUS.DIRECT.

PRIMUS.DIRECT has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that PRIMUS.DIRECT shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Limitation of Liability

The liability of PRIMUS.DIRECT is limited to the direct value of the goods as provided to yourself by PRIMUS.DIRECT.

In no event shall PRIMUS.DIRECT, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use PRIMUS.DIRECT; (ii) any conduct or content of any third party on PRIMUS.DIRECT; (iii) any content obtained from PRIMUS.DIRECT; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of PRIMUS.DIRECT is at your sole risk. PRIMUS.DIRECT is provided on an "AS IS" and "AS AVAILABLE" basis. PRIMUS.DIRECT is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

PRIMUS.DIRECT its subsidiaries, affiliates, and its licensors do not warrant that a) PRIMUS.DIRECT will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) PRIMUS.DIRECT is free of viruses or other harmful components; or d) the results of using PRIMUS.DIRECT will meet your requirements.

Governing Law and authorized judge

These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Disputes between PRIMUS.DIRECT and yourself will be taken care of by the authorized judge in Amsterdam.


Our failure to enforce any right or provision of the AV COVEG or Terms will not be considered a waiver of those rights. If any provision of the AV COVEG and these Terms is held to be invalid or unenforceable by a court, the remaining provisions of the AV COVEG and these Terms will remain in effect. The AV COVEG and these Terms constitute the entire agreement between us regarding PRIMUS.DIRECT, and supersede and replace any prior agreements we might have between us regarding PRIMUS.DIRECT.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us. PRIMUS.DIRECT offers live support during business hours from Monday to Thursday 9 a.m. – 4:30 p.m. and Friday 9 a.m. - 2 p.m. GMT (Greenwich Mean Time).

Ambacht 8
1511 JZ Oostzaan

Phone:+31(0)75 616 40 61

© PRIMUS.DIRECT. This material may not be reproduced, displayed, modified, or distributed in any way without the express prior written permission of PRIMUS.DIRECT.